Whenever patients walk into a General practice, there are queues. When they go to get a blood test, there are queues. When they visit the dentist, there are queues. In this age, nobody likes waiting, but it’s all healthcare providers seem to make their patients do!
Considering it frustrates providers and patients alike, the traditional queuing process has remained unchanged for over 100 years. Businesses seldom have a strategy to do away with queues, so the problem remains.
Fortunately, solutions like QHERE are revolutionising the booking and queuing process for the healthcare sector. This software can be used for clinics and centres where walk-in customers and pre-booked appointments visit you simultaneously.
Take QHERE as an example; what can you do with it? Well, it is a cloud-based solution that allows you to monitor the waiting times of patient, the real-time queues. You can then assess your patients’ needs and respond accordingly with a strategy to resolve the issue.
Let’s explore a few authentic possibilities that would ensure that your patients don’t have to indulge in waiting or standing in queues ever again.
Most businesses have a predetermined strategy. A certain number of employees are appointed at a particular station or part of the clinic and are responsible for attending to the needs of any and every patient who attend that section. What if, due to some fantastic marketing, your patient traffic doubles from one week to the next? It’s absolutely possible. Would you wait for a trend to emerge and then increase the staff after a month or a quarter? By that time, hundreds and possibly thousands of patients would have been compelled to waste their time waiting in your clinic.
Instead of waiting, get real-time feedback and appoint additional staff for the time being, possibly from another clinic if you’re multi-store, and you can reduce the waiting times. You can even eliminate the queues.
Not every patient has the same purpose. It’s futile to have your staff attend to people having various purposes in an irrelevant way. One patient may need a solution that will take an hour; another may need a solution that will take two minutes. Should the latter wait an hour just to be seen for two minutes? Of course not!
Instead, you can attend to the first patient and begin the resolution process, during which time you can participate with thirty more patients, as the first solution takes an hour. Immediately, you have dealt with the waiting time of more than thirty patients.
And dealing with those patients only means one thing, an increase in sales and, therefore, revenue.
Isn’t it fascinating what a simple change can do?
Download QHERE today and start experiencing these changes for yourself.