We understand that veterinary clinics play a vital role in keeping our beloved pets healthy and happy. However, many veterinary clinics in the UK are struggling with patient traffic management due to outdated booking systems.

These systems can be frustrating for pet owners, leading to long wait times, crowded waiting rooms, and a less-than-ideal experience for both pets and their owners. 

The owners

The experience that pet owners have with veterinary clinics is essential but often overlooked. Outdated booking systems at veterinary surgeries can have negative effects on how pet owners view a clinic, leading to feelings of stress and frustration.

Crowded waiting rooms and difficulty booking appointments can all contribute to a negative experience for pet owners, which can ultimately lead to a loss of business.

It is, therefore, crucial for you, as a veterinary clinic, to provide a positive experience for pet owners and impress them with their level of service.

At QHERE, we recognise the importance of this and offer an easy-to-use online booking system where pet owners can pre-book appointments as well as queue for emergency appointments with ease,  all while receiving real-time updates every step of the way – increasing customer satisfaction by 47%. 

QHERE allows you as the clinic to optimise your operations by equaling your supply and demand and increasing your staff utilisation by up to 25%.

69% of pet owners would use a remote queuing system if they had the option.

The pets

At QHERE, we believe that reducing the stress of pets is just as important as improving the experience for their owners. Traditional booking systems often require pets to spend long periods in waiting rooms, which can be uncomfortable and stressful for them.

However, our online booking platform enables pet owners to book and queue remotely, allowing pets and owners to wait comfortably at home until it is their turn to see the vet. This can help reduce stress for pets, and in turn, can lead to better health outcomes.

Furthermore, QHERE has been designed to optimise patient traffic, allowing veterinary clinics to see more patients in one day. This can increase revenue by up to 28% while still providing high-quality care for pets.

By improving the experience for both pets and their owners, we believe that QHERE can help veterinary clinics grow their businesses and provide better care for their patients.

Vet clinics across the UK have received an average of 40% increase in patient requests since the beginning of COVID-19.

Contact us to find out more

Get in touch with our team to discuss your needs as a Vet and how QHERE may be able to support you and your clinic.