Whenever customers walk into a bank, there are queues. When they go to a theme park, there are queues. When they visit the doctor, there are queues. In this age, nobody likes waiting, but it’s all we seem to make our customers do for some reason.
Considering it frustrates businesses and consumers alike, the traditional queuing process has remained unchanged for over 300 years. Companies seldom have a strategy to do away with queues, so the problem remains.
Fortunately, solutions like QHERE are revolutionising the queuing process for you and your consumers. This software can be used for branches, stores and head offices where walk-in customers and pre-booked appointments visit you simultaneously.
Take QHERE as an example; what can you do with it? Well, it is a cloud-based solution that allows you to monitor the waiting times of customers; the real-time queues. You can then assess your customers’ needs and respond accordingly with a strategy to resolve the issue.
Let’s explore a few authentic possibilities that would ensure that your customers don’t have to indulge in waiting or standing in queues ever again.
Most companies have a predetermined strategy. A certain number of employees are appointed at a particular branch and are responsible for attending to the needs of any and every customer who walks in. What if one day you have a massive increase in footfall? It’s absolutely possible. Would you wait for a trend to emerge and then increase the staff after a month or a quarter? By that time, hundreds and possibly thousands of customers would have been compelled to waste their time in queues.
Instead of waiting, get real-time feedback and appoint additional staff for the time being, possibly from another branch or your head office if possible, and you can reduce the waiting times. You can even eliminate the queues.
Not every customer has the same purpose. It’s futile to have your staff attend to people having various purposes in an irrelevant way. One customer may need a solution that will take an hour; another may need a solution that will take two minutes. Should the latter wait an hour just to be seen for two minutes? Of course not!
Instead, you can attend to the first customer and begin the resolution process, during which time you can participate with thirty more customers as the first solution takes an hour. Immediately, you have dealt with the waiting time of more than thirty customers.
And dealing with those customers only means one thing, an increase in sales and, therefore, revenue.
Isn’t it fascinating what a simple change can do?
Download QHERE today and start experiencing these changes for yourself.