Banks have always suffered from queues, but very few have introduced a successful queue management system or online booking system.
The main issue is that customers only know the wait time for their required service when they reach the branch, and when they do, it’s often much more than they had hoped for. This leads to extremely unsatisfied customers and a potential loss of revenue for the branch.
The QHERE app allows customers to check the waiting times of all the remote queues, which gives them the freedom to choose if they want to join at that particular time, or a different one; reducing their frustration and increasing your revenue potential.
Banks also lack data collection and analytical software; QHERE not only assists with customer management but also with data collection, analytical information and workforce management solutions.
You can use the mobile workforce management software that QHERE provides to record busy periods and ensure that you have the correct workforce ready to deal with the demand.